Privacy Policy
Effective December 18, 2024 | Download PDF
Table of Contents
When the Privacy Policy applies
The personal information we collect and how we collect it
Cookies and information collected by automated means
How and when we use information
When and with whom we share information
How we protect your information
The choices you have to control our use of personal information
Changes to this Privacy Policy
How to contact us with questions
Additional notice: Delaware residents
Additional notice: Nevada
Additional notice: New Jersey residents
This Privacy Policy applies to the information Comcast Spectacor, LLC (“Comcast Spectacor”, “we”, “our”, or “us”) collects when you use or interact with our products, services, venues, websites, mobile applications, and business entities (collectively, the “Services”). Our business entities include the Philadelphia Flyers, Philadelphia Wings, Wells Fargo Center, and Flyers Training Center. When the term “Comcast Spectacor” is used in this Privacy Policy, it refers to any and all of these business entities.
Learn more about when this Privacy Policy applies
This Privacy Policy does not apply to non-Comcast Spectacor websites or services that state that they are offered under a different Privacy Policy, or content posted by players under their individual platforms. Please review the privacy policy on those websites and services directly to understand their privacy practices.
If you apply for employment with Comcast Spectacor, please see our Candidate Privacy Policy.
To provide you with our Services, we collect your personal information. Depending on the nature of your interaction with Comcast Spectacor, this information may include your name, email address, and payment card information. We may also collect information about you from third parties, as well as automatically on our online Services through cookies and other tracking technologies.
Learn more about the information we collect and see examples
DIRECTLY FROM YOU WHEN YOU INTERACT WITH US OR PROVIDE US WITH INFORMATION
AUTOMATICALLY FROM YOU WHEN YOU INTERACT WITH OUR ONLINE SERVICES
FROM THIRD PARTIES
Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction with us; Comcast Spectacor does not itself collect or store payment card information.
If you attend an event at one of our venues, third parties, including media outlets, may record activity within the venue. This activity may capture photographs or video of you and is subject to the third party’s privacy policy.
If you provide us with personal information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this Privacy Policy.
When you use or interact with our online Services, certain information about your use of our online Services is automatically collected via cookies and other tracking technologies. These cookies and tracking technologies may be operated by our partners or vendors who assist us in collecting information about usage of the online Services, serving ads, and security and fraud prevention.
Learn more about our use of cookies and other tracking technologies
When you use our online Services, certain information is automatically collected from you. This information includes:
To manage your cookie preferences, please click the Cooke Preferences link in the footer to set your preferences. Please note that you will need to set preferences on each device you use to visit our online Services. You can disable email cookies by rejecting the download of images in the email.
You can also use a browser that offers you the ability to use the Global Privacy Control to communicate your privacy preferences when you visit our online Services; please note this will not affect how we process your information when you interact with our Services. Because definitions and rules for “Do Not Track” have not yet been established, including whether such signals must be user-enabled, Comcast Spectacor does not yet respond to “Do Not Track” signals.
The Philadelphia Flyers page on the NHL.com website uses cookies and similar technologies, the placement of which is controlled by NHL.com. Please see the NHL Privacy Policy for more information and the NHL Cookie Settings page to control your cookie preferences.
We use the personal information we collect to provide our Services and communicate with you. We also use it to improve our Services, develop new products and services, send marketing offers, comply with our legal obligations, and monitor the performance of the online Services.
Learn more about our uses of your information and see examples
PROVIDE THE SERVICES
COMMUNICATE WITH YOU
UNDERSTAND YOUR USE OF AND MAKE IMPROVEMENTS TO THE SERVICES
PROVIDE RECOMMENDATIONS AND DELIVER RELEVANT ADVERTISING
MANAGE, MAINTAIN, AND ADMINISTER THE SERVICES
COMPLY WITH LAW AND OTHER OBLIGATIONS
We may use and share information in an aggregated or de-identified manner data at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.
We share personal information with others when it is needed to provide you with our Services. We may also share personal information when required by law or to respond to legal process, or in the event of a merger, acquisition, or sale of our business.
We may also share information with cookie partners, which you can opt out of. This occurs when you interact with our online Services that contain third-party cookies and other tracking technologies. To learn more about this, see Cookies and information collected by automated means.
Learn more about when and with whom we share information
COMCAST FAMILY OF BUSINESSES
SERVICE PROVIDERS
ADVERTISING PARTNERS
You may be able to prevent third parties from using your information for interest-based advertisements across the internet by visiting the NAI or the Digital Advertising Alliance. Please note this does not opt you out of being served ads, nor will it prevent the receipt of interest- based advertising from other companies that do not participate in these programs.
You may also opt-out of some third-party cookies by visiting their opt-out pages. These are examples of our cookie providers, but the list is not exhaustive. In addition, we are not responsible for the effectiveness of any of these opt-out mechanisms:
ANALYTICS COMPANIES
POTENTIAL PURCHASERS OF OUR BUSINESS
GOVERNMENT OR OTHER ENTITIES
PARTNERS
We follow industry-standard practices to secure the information we collect to protect the information we collect from unauthorized access, use, and disclosure of personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.
If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries.
You have choices about how we communicate with you and how we collect and share your information.
Learn more about your privacy choices
ACCOUNT INFORMATION
MARKETING
We may change this Privacy Policy over time as our business needs change. We encourage you to review this page frequently and review the Privacy Policy for any changes. If we make material changes to this Privacy Policy that increase our rights to use personal information that we have previously collected about you, we will notify you through written, electronic, or other means so that you can make any necessary decisions about your ongoing use of our Services. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised.
For questions about our privacy practices, please contact us by email at [email protected] or by phone at 844-963-0293.
California Notice at Collection
California law provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of personal information, rights to access, delete, and correct certain personal information we collect about them, restrict us from “selling” or “sharing” certain personal information, and limit our use of sensitive personal information. California residents have the right not to receive discriminatory treatment for the exercise of these privacy rights.
Learn more about your rights if you are a California resident and how to exercise them
Collection, use, and retention of personal information
The following chart describes our practices with regard to the collection, use, and retention of your information if you are a California consumer, including a customer, website visitor, or business contact. The categories we use to describe the information are those listed in California law. Some of the categories include very different types of information within the same category and certain personal information may fall into multiple categories. How we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.
California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:
Individual pieces of personal information may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
Category | Required Information |
Personal Identifiers | Examples of what we collect: Name, email address, physical address, unique identifiers (such as those assigned in cookies).
Sources: Directly from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Examples of what we collect: Telephone number, credit card number, medical information.
Sources: Directly from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information. |
Protected Classifications | Examples of what we collect: Race, gender.
Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information. |
Commercial information | Examples of what we collect: Transaction information, products or services purchased.
Sources: Directly from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information. |
Internet or other similar network activity | Examples of what we collect: Unique numerical identifier, cookie or tracking pixel information, device ID, browsing history, search history, IP address, interaction with a website, interaction with advertisement.
Sources: Automatically from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information. |
Audio, electronic, visual, thermal, olfactory, or similar information | Examples of what we collect: Video taken by security cameras if you visit a Comcast Spectacor venue.
Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information. |
Sensitive information | Examples of what we collect: Password or credentials allowing access to an account.
Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information. |
Inferences drawn from other personal information | Examples of what we collect: Interests, preferences, consuming tendencies.
Sources: Created about you based on information you provide; third parties. Purpose of collection and use: All purposes listed in How and when we use information. |
We do not collect the following categories from our California consumers: biometric information, geolocation data, professional or employment related information, and education information.
Disclosures to third parties for a business purpose
All enumerated categories listed above may be disclosed for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf.
Sharing and sale of personal information and right to opt out
California law requires us to provide you with information regarding the parties to whom we sell (disclosing personal information for monetary or other benefit) or share (disclosing personal information for purposes of cross-context behavioral advertising) your information. We sell or share your information as follows:
We may disclose your information in other ways that are not considered sales under the law. Please see When and with whom we share information for more information about how we share your information.
You have the right to opt out of the sale and/or sharing of your personal information to third parties. Like many companies, we use cookies and other tracking technologies to improve our Services, optimize and analyze your experience, and serve ads relevant to your interests. Some of these uses may be considered a “sale” or “sharing” of your personal information. To opt-out of these uses, click the Cookie Preferences link on the bottom of this page and set your preferences. To opt-out of other sales of your personal information, please send an email to [email protected] and include “opt-out” in the subject line.
Please note that your right to opt out does not apply to our sharing of personal information with service providers.
Right to know, right to request correction, and right to request deletion of information
As a California resident, you have the right to request that we provide access to information we collect, use, and sell, as well as the right to request that we delete certain personal information we have collected from you. If we hold personal information that is inaccurate, you have the right to request that we correct this information. You or your authorized agent may submit a request to exercise your rights by visiting the Privacy Rights Request Form, or by calling us at 844-963-0293.
For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. We do this by asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email account stated in the request.
There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to provide you service or to fulfill a legal obligation.
Right to restrict use of sensitive personal information
As a California resident, you have the right to request that we restrict our use of your sensitive personal information. Since we only process your sensitive personal information for purposes allowed by law, we do not offer an option to limit further processing.
Residents of Delaware have the right to access, correct, and delete certain personal information we collect about them, as well as the right to opt out targeted advertising and the sale of their personal information. While Delaware residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use personal information to make automated decisions in any situation where you would have a legal right to opt out. You also have a right not to receive discriminatory treatment for the exercise of your privacy rights.
You can submit a request to access, correct, or delete your personal information through the Privacy Rights Request Form. If we deny your request, you have the right to appeal our decision through the Privacy Rights Request Form.
To opt-out of targeted advertising and the sale of personal information via cookies, please click the Cookie Preferences link on the bottom of this page and set your preferences. To opt-out of other sales, please send an email to [email protected] and include “opt-out” in the subject line.
Residents of Nevada have the right to opt out of the sale of certain pieces of their information to third parties who will sell or license their information to others. Like many companies, we use cookies and other tracking technologies to improve our Services, optimize and analyze your experience, and serve ads relevant to your interests. To manage your cookie preferences, please click the Cookie Preferences link at the bottom of this page to set your preferences. Please note that you will need to set preferences on each device you use to visit our online Services.
Residents of New Jersey have the right to access, correct, and delete certain personal information we collect about them, as well as the right to opt out targeted advertising and the sale of their personal information. While New Jersey residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use personal information to make automated decisions in any situation where you would have a legal right to opt out. You also have a right not to receive discriminatory treatment for the exercise of your privacy rights.
You can submit a request to access, correct, or delete your personal information through the Privacy Rights Request Form. If we deny your request, you have the right to appeal our decision through the Privacy Rights Request Form.
To opt-out of targeted advertising and the sale of personal information via cookies, please click the Cookie Preferences link on the bottom of this page and set your preferences. To opt-out of other sales, please send an email to [email protected] and include “opt-out” in the subject line.