FAQ

General

What days of the week will games be played?

Games will be played on Friday Night and  Saturdays.

Will you be selling group tickets?

 Click here for information on Groups. 

How many games are included in full season tickets?

For the inaugural season the full season ticket package includes all 9 regular season home games. All season ticket members are automatically opted-in to purchase any possible home playoff games unless they choose to opt out of them.

Do you have payment plan options?

Yes, interest free payment options are available. For more information, please call 215-952-LAX1

Wells Fargo Center App

After I try logging in, it says “user is not authenticated” or another error message. Why is this happening?

Make sure you are logging in with the credentials associated with your Wings ticket account. You want to fully type out your email address instead of having it “autofill” in the field.

If I transfer tickets to my friend from the app, do they need to get the app, as well?

Yes, the recipient will have to “Join” the Wells Fargo Center app, and log into their ticket account. If they do not currently have a ticket account, they will have to create one. They must have to app to accept the transferred tickets.

I transferred tickets to my friend, but it is shown as “Pending” in my app. Why is this?

This means your friend has not accepted the transfer yet. Remember, they have 36 hours to accept the tickets, or they will go back into your inventory.

I transferred tickets to my friend, and now they are trying to transfer the same tickets to someone else. There is no option to transfer. Why?

Once tickets are transferred once on the app, they cannot be transferred a second time.

Do I need to save my tickets to my phone before coming to the Wells Fargo Center?

We recommend having the tickets either in your Apple Wallet or saved as a PDF on your phone before getting to the Wells Fargo Center that way it is smooth sailing once your arrive.

How will I get my parking pass?

The same way that you get your tickets. They will be in “My Tickets” in the top left hand corner. Also have this ready before arriving to the arena.

Why do I have to log in twice?

One is the log in to the app itself, the other is the log in to your ticketing account. We recommend using the same email for both log ins if possible. However, once you log in the first time, you will never have to log in again.

Season Ticket Delivery

When will I get my tickets for the 2018-19 season?

They will be emailed to you in mid-November

I don’t see my tickets. Where are they?

Tickets will not be in your account until mid-November. When they are, make sure you are logging into the account associated with your Wings tickets. If you are unsure of the email address on the account, call your Wings ticket representative.

What email address will I receive my tickets from?

Your tickets will be emailed to you from WellsFargoCenter@paciolan.com.

How will I get my parking pass?

The same way that you get your tickets. They will be in “My Tickets” in the top left hand corner. Also have this ready before arriving to the arena.